ProCLAD Adapts Growth-Driven Customer Culture

Thursday, February 25, 2010

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 Growth-Driven Customer Culture

  • Serving customers is a privilege. Providing them benefit is a team effort.
  • Without vendors, we have no business. It is a privilege to represent them.
  • Sales success is growing each market segment, not just hitting a number.
  • Become a sales-driven company that openly shares relevant customer data.
  • It's your plan. Be accountable for doing what it takes to achieve it.
  • Drive accountability with role clarity, key results and performance indicators.
  • Concentrate on fewer tasks, doing them faster, in an agreed-upon order.
  • Move from individual relationships to "shared company" customer sponsorship.
  • Raise the importance and benefits of finding the best people available.
  • Don't let low level activities crowd out people work.
  • Make the time to personally know and thank customers.